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Our Responsibilities

    • You will be treated as an active participant in the care you receive and your doctor will discuss your condition with you and explain the reasons for any treatment.


    • You will be treated with courtesy and respect.


    • We will visit you at home if you are too ill to come or be brought to the surgery.


    • A doctor will always be available to provide urgent care or urgent telephone advice outside normal surgery hours.


    • When you have an appointment we will try to see you as promptly as possible, you will be offered an explanation if we find that we cannot


    • You have the right to be referred to a specialist or to have a second opinion.


    • If we believe you need to see a specialist, we will discuss this with you and make the necessary arangements.


    • We will respect your right to see your computerised and written medical record.


    • Whenever possible we will give you at least 24 hours’ notice of any surgery or clinic cancellation.


    • We will maintain appropriate medical records.


    • We will review your repeat medication at least once a year and if you wish to discuss any aspect of this, we will be pleased to do so.


    • We will explain the main purpose of any drugs which are prescribed for you, a nd will tell you about significant or likely side-effects.


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