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Noticeboard

CHEMISTS ROTA CAN NOW BE FOUND ON OUR DISPENSARY PAGE.

MOBILE PHONE NUMBERS

Could you please advise us of your up to date mobile number

Appointments

Wherever possible we aim to offer you an appointment with  a GP within 2 working days. You may have to wait a little longer if you wish to see a GP of your choice.

You may also book an appointment more than 2 days in advance. We currently have appointments available up to 3 months in advance.

You can now book your Doctors appointments on line if you have registered your email address with the surgery.

If you are unable to attend an appointment with one of the doctors or nurses, please telephone us to let us know. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

EMAIL CONSENT FORMS

Please note that patients need an individual email address in order to register for The Waiting Room our new online prescription ordering service.

 

 PLEASE SEE UNDER "CARE DATA" REGARDING SHARING OF PATIENT INFORMATION.

 

The results of our PPG survey for 2013/14 are now on the website, just click on Patient Group.

FLU CLINICS NOW RUNNING  

BOSCASTLE ON 3rd & 23rd OCTOBER (afternoons)

TINTAGEL - 5th & 26th October (afternoons)

CRACKINGTON INSTITUTE - 13th October (afternoon)

 

 

 

 

 

pad_and_penSuggestions & Complaints

Bottreaux Surgery welcomes comments, compliments, concerns and complaints. We always aim to provide the best care we can however we know that sometimes things can go wrong. When this happens we believe that it is often most affected to sort problems out quickly and informally. Please talk to any member of staff if you have a problem or concern.

If you want to make a formal complaint please contact the complaints manager Carmel Flynn. You can do this in writing (including emai),l by phone or in person

The Independent complaints advocacy service (ICAS) can also help you make a complaint if you wish.

Please try to make your complaint as soon as possible. If you are making a complaint on behalf of another person we will need to ask that person's consent before investigating the complaint.

The complaints manager will discuss with you how you would like your complaint resolved and how long this is likely to take. The person who investigates your complaint may need to talk to other staff and look at your medical records. They  will be careful to ensure that any information about you is kept confidential. Your complaint will not be recorded in your medical notes.

We will acknowledge your complaint and how we have agreed to resolve it within three working days. We will keep you informed of progress letting you know of any delays in resolving your complaint. We will usually advise you of the outcome of your complaint by letter, however we are also happy to meet with you. We will let you know the outcome of the investigation and action taken as a result. If you are unhappy with any aspect of how we have handled your complaint we prefer you to tell us. This means that we can discuss if there are any other ways of locally resolving your concerns.

Useful contacts

Matthew Gibbons, Practice Complaints Manager telephone 01840 250209

Independent Complaints Advocacy Service  1st Floor , 17 Dean Street Liskeard PL14 4AB telephone 01579 345193

NHS England Area Team, Peninsula House , Kingsmill Road , Saltash

Paliamentary and Health Ombudsman, Millbank Tower, London SW1P 4QP telephone 0345 015 4033                                       

 

 
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