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Information for Patients

Patient promise

We promise to treat everyone as an individual, with no discrimination.

Our patients will be treated as people not just a medical condition. This means we plan care, which emphasises the patient’s individual needs, dignity and strict confidentiality.

The care given will be research based and delivered with the highest standards.

Advice, support and information will be available in order to help our patients make the right choices.

Young People

We are aware that young people have paticular needs and as a result are we are eefo approved. As such we promise to

  • Respect your rights to talk to someone without anyone else knowing, is explained to you in our confidentiality policy;
  • Even if we cannot help you we will still treat your enquiry confidentially;
  • There will be at least one member of staff who has a special interest in young people's health;
  • We understand that you want to use the service when the times are best for you, for example after school or college; we have online booking and late surgeries on a tuesday to help with this
  • We understand that you may not want to wait in a crowded waiting room with everyone else from the village and so you can request a telephone appointment if you wish
  • You can get up-to-date information about the health matters that concern you;
  • We want to know what you think about us, and how you feel we could improve our service;
  • If we cannot help we will be able to help you find someone who can.
  • online counselling is available for young people via www.kooth.com
  • signposting of other services for young people in Cornwall can be found at www.eefo.net

Disabled Access

The surgery is all on one level with a ramp leading up to the entrance. There is parking available at both sites and a wheelchair for use upon request. The practice is currently reviewing fitting automated doors and changing our toilet facilities to be more fit for purpose.

Carers

Bottreaux Surgery Carers Charter

Bottreaux Surgery greatly values the very important work of family and friends caring for people who either use this service, or are themselves patients of the practice.

 

We believe that a carer is someone of any age who provides unpaid support to family or friend who could not manage without the help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

Bottreaux Surgery wants to work in partnership with carers and the Carers Support Service to ensure we carry out our role more effectively, and to listen to what you say so that we might work more efficiently.

If you are a carer please complete the form below and return to the practice.

Carers Support Form

Quality Policy

Bottreaux Quality Policy



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